shipping and refund-policies
Thanks for shopping at Vaperscoil .
Free Worldwide Shipping
All orders ships free via Airmail to anywhere in the world. Larger orders receive extra treatments:
Orders of 40 USD or more are assigned an electronic tracking number from the shipping courier.
Very large orders, depending on their shipping destinations, are upgraded to Speedpost Global Express free-of-charge.
If you are the owner of a vaping shop and you need to make large order feel free to contact us.
If you are not entirely satisfied with your purchase, we're here to help.
You may return undamaged items to us postmarked within 24 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Standard FREE shipping orders are shipped via Airmail parcels and Registered Airmail parcels.
Expedited shipping IS NOT AVAILABLE AT THIS TIME!
Most of our products delivered from China to worldwide destinations
it may take between 10-45 days to arrive.
No Sales Tax.
Import Tax and Duty are responsible by customers. vapercoil marks packages as gifts with low values. Virtually all orders are exempt from taxes and duties.
If your country imposes high import taxes, please choose standard free shipping. Packages shipped via expedited service (Speedpost Global Express) are more likely to be opened and examined by your country's customs.
Timely shipping is our number one priority.
most of the products will ship the same day or the next day.
in some unusual (holidays...) circumstances it may take up to 5 calendar days.
Note: vaperscoil operates from a warehouse in China so please consider response time to local time.
Dead on Arrival (DOA)
Vaperscoil guarantees safe delivery of your orders. We exchange all damaged items. vapecoil reimburses return shipping charges.
Contact us for an RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty/defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.
Within 6 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.
Customers may still send defective items back to Vaperscoil. Vaperscoil passes those items back to their manufactures and helps to coordinate the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. vaperscoil will contact customers before committing the repairs.
Incorrect Description / Wrong Items Mailed
Vaperscoil will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and Vaperscoil covers all return shipping charges.
Due to restrictions imposed by PayPal, Vaperscoil is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds. For details, click here.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.